Reference

How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your wallet secure. You control how we use your data and can request changes or deletion anytime through support.

Account securityPayment data protectionUser controlContact for changesClear retention rules
rbaji How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, correct a detail, or close your account and remove your data, contact us through any of the channels below. Include your registered mobile number so we can verify the request and respond quickly.

Live Chat Open the chat bubble on any page, tell the agent you have a privacy request, and provide your registered mobile number. The team will confirm your identity and walk you through the next steps or forward your request to the data team.
Email Support Send your request to the support email listed in the footer. Write your registered mobile number and a clear description of what you need—view your data, update a field, or delete your account. We reply within one business day.
Account Settings Log in, go to account settings, and look for the privacy or data section. You can toggle marketing messages on or off there. For deeper requests like data export or account deletion, use chat or email so we can verify your identity first.
DATA PRACTICES

How We Secure and Manage Your Information

We encrypt payment details in transit and at rest, restrict internal access to account data, and log every action on your wallet so we can trace any unauthorised change. Cookie use is minimal—session tokens to keep you logged in, and optional analytics if you consent. Data retention matches the lifecycle of your account and regulatory requirements in eligible regions.

Encryption and Access

Payment details move over SSL and sit encrypted in our database. Only authorised staff see account records when resolving support tickets or verifying withdrawals. Every lookup is logged so we can audit who accessed what and when.

Cookies and Tracking

We set a session cookie when you log in so you stay authenticated as you move between the lobby, wallet and sportsbook. Analytics cookies are optional—you can decline them and still use the full platform without any feature loss.

Retention and Deletion

Active accounts keep full transaction and game history. When you close your account, we anonymise personal identifiers after any required hold period ends. Regulatory rules in some regions mandate keeping financial records for a set term before final deletion.

Your Rights

You can request a copy of the data we hold, ask us to correct an error, withdraw marketing consent, or delete your account entirely.

Privacy Policy Questions

We collect your mobile number, email address, and payment details when you register or make a deposit. We also log your device type, browser and IP address to protect your account from unauthorised logins.

We share the minimum needed with payment processors to clear bKash, Nagad and Rocket transfers, and with game studios to load your session. We never sell your information to advertisers or third-party marketing firms.

Log in, go to account settings, find the notifications or privacy section, and toggle marketing messages off. The change takes effect immediately and you can turn them back on anytime from the same menu.

Yes. Contact support via live chat or email with your registered mobile number and ask for a data export. We'll send you a file containing your account details, transaction history and game records within a few business days.

We anonymise personal identifiers once any regulatory hold period ends. In some regions financial records must be kept for a set term before final deletion. Contact support for specifics based on your jurisdiction.

All payment data moves over SSL encryption and sits encrypted in our database. Only authorised staff access wallet records when verifying withdrawals or resolving disputes, and every lookup is logged for audit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.